1. Introduction and Acceptance of Terms

Welcome to Cronic Care, Inc. (“Cronic Care,” “Company,” “we,” “us,” or “our”).

These Terms of Use (“Terms”) govern access to and use of the Cronic Care website, AI-Native Clinical Intelligence Platform, applications, software, clinical documentation services, reporting capabilities, and related services (collectively, the “Services”).

Cronic Care provides AI-assisted clinical documentation and clinical intelligence technologies intended primarily for authorized healthcare professionals, healthcare organizations, and approved clinical research users.

By accessing or using the Services, you acknowledge that you have read and agree to be bound by these Terms.

If you access the Services on behalf of a healthcare organization, you represent that you have the authority to accept applicable terms on behalf of that organization.

If you do not agree to these Terms, you must discontinue use of the Services.

Certain Services may be governed by additional written agreements, including subscription agreements, service agreements, Business Associate Agreements (BAAs), and other applicable contractual arrangements.

In the event of a conflict, a separately executed agreement will control to the extent of the conflict, subject to any priority provisions in that agreement.

2. About Cronic Care

Cronic Care develops an AI-Native Clinical Intelligence Platform designed to transform patient encounters and authorized clinical information into physician-ready documentation and actionable clinical intelligence.

The platform supports healthcare professionals through AI-assisted clinical processing, documentation preparation, physician review, and intelligent reporting.

Cronic Care is designed around the patient visit and the clinical information workflows that follow.

2.1 Physician Documentation

AI-assisted preparation of clinical documentation, including:

• SOAP notes.
• Assessment & Plan documentation.
• ICD-10 diagnosis coding support.
• Clinical findings and visit summaries.
• Medical necessity and revenue-cycle documentation support.
• Physician review, editing, and approval.

2.2 CareInsights™

AI-powered clinical intelligence and reporting capabilities that may:

• Analyze physician-approved clinical documentation.
• Evaluate available clinical context and diagnostic information.
• Identify relevant clinical findings.
• Recommend applicable clinical intelligence reports.
• Prepare clinical summaries and reporting outputs.
• Organize information supporting follow-up care.

2.3 ResearchInsights

AI-assisted documentation and reporting capabilities intended to support authorized clinical research workflows, subject to applicable research protocols, agreements, and regulatory requirements.

2.4 Platform Development

Cronic Care may add, modify, improve, suspend, or discontinue features, subject to applicable agreements and legal obligations.

Not every feature is necessarily available under every subscription, evaluation, or service arrangement.

3. Intended Users and Eligibility

Cronic Care’s clinical Services are intended for authorized healthcare organizations and their approved personnel.

Eligible users may include:

• Licensed physicians.
• Authorized healthcare professionals.
• Approved clinical administrative personnel.
• Healthcare organization administrators.
• Authorized clinical research personnel.
• Other users expressly approved by Cronic Care and the applicable healthcare organization.

Users must meet applicable professional, organizational, and legal requirements.

Access to clinical Services may require prior authorization from a participating healthcare organization.

Cronic Care may verify professional credentials, organizational affiliations, account eligibility, and authorization status before granting or maintaining access.

The public website may be accessed for general informational purposes without a clinical Services account.

4. Healthcare Organization Accounts

Healthcare organizations are responsible for administering their authorized use of the platform.

Such responsibilities include:

• Providing accurate organizational information.
• Identifying authorized healthcare professionals.
• Ensuring appropriate user permissions.
• Maintaining accurate provider and clinic information.
• Notifying Cronic Care of changes affecting authorization.
• Ensuring lawful submission and use of clinical information.
• Maintaining applicable internal privacy and security policies.

A healthcare organization must not authorize individuals to access patient information unless those individuals have a legitimate and lawful basis for access.

Cronic Care may restrict or suspend access when reasonably necessary to address security risks, unauthorized activity, or violations of applicable agreements.

5. User Accounts, Authentication, and Security

Users may be required to authenticate through secure login systems before accessing clinical Services.

Each authorized user is responsible for maintaining the confidentiality of account credentials and preventing unauthorized account access.

Users agree to:

• Use their own assigned credentials.
• Maintain accurate account information.
• Protect passwords, authentication tokens, and access devices.
• Avoid sharing credentials with unauthorized individuals.
• Notify Cronic Care promptly of suspected account compromise.
• Sign out of shared or unsecured devices.
• Comply with applicable organizational security policies.

Users must not attempt to circumvent authentication, authorization, or other security controls.

Cronic Care may implement additional security measures as necessary to protect the Services and clinical information.

6. Clinical Decision-Making and Physician Responsibility

Cronic Care is a clinical documentation and clinical intelligence support platform. It is not a substitute for independent professional medical judgment.

Cronic Care does not practice medicine or independently establish diagnoses, prescribe medications, determine treatment, or direct patient care.

The Services are designed to assist qualified healthcare professionals in preparing and reviewing clinical information.

Healthcare professionals remain responsible for:

• Evaluating patients.
• Establishing diagnoses.
• Selecting treatments.
• Reviewing diagnostic findings.
• Determining medical necessity.
• Approving clinical documentation.
• Verifying diagnosis and billing codes.
• Ordering medications, tests, and procedures.
• Making referral and follow-up decisions.
• Complying with professional standards and applicable laws.

All AI-generated clinical documentation and recommendations must be independently reviewed and verified by appropriately qualified healthcare professionals before clinical reliance or use.

Nothing in the Services establishes a physician–patient relationship between Cronic Care and any patient.

7. Artificial Intelligence and Generated Content

Cronic Care uses artificial intelligence, language models, and automated processing technologies to assist in generating clinical documentation and related intelligence.

AI-generated outputs may include:

• Clinical notes.
• Assessment & Plan documentation.
• Suggested diagnosis codes.
• Clinical summaries.
• Diagnostic interpretations or summaries.
• Clinical intelligence reports.
• Revenue-cycle documentation support.
• Follow-up and care coordination information.

AI-generated content is based on the information available to the system and may contain inaccuracies, omissions, inconsistencies, or unsupported statements.

Users acknowledge that:

1. AI-generated information may be incomplete or inaccurate.
2. Transcription errors may affect subsequent documentation.
3. Clinical findings may be misinterpreted or omitted.
4. Suggested ICD-10 codes may require correction.
5. Report recommendations may not identify every clinically relevant issue.
6. AI-generated information may not reflect the latest clinical guidelines.
7. Outputs must be assessed within the complete clinical context.

Cronic Care does not guarantee that AI-generated outputs will be error-free, comprehensive, or appropriate for every patient or clinical circumstance.

AI supports clinical professionals; it does not replace them.

8. Physician Review, Editing, and Approval

Cronic Care provides workflows intended to support physician review and approval of generated clinical documentation.

Depending on the Services available, an authorized physician may:

• Access generated documentation.
• Review clinical findings.
• Correct or edit documentation.
• Approve the documentation.
• Initiate or authorize subsequent clinical intelligence workflows.

Approval indicates an action taken through the platform by an authenticated, authorized user. It does not constitute a guarantee by Cronic Care that the underlying content is clinically accurate or complete.

The physician or healthcare organization remains responsible for determining whether the documentation is appropriate for clinical records and related uses.

Users must not misrepresent AI-generated or unapproved documentation as independently verified by a healthcare professional.

9. Clinical Intelligence Agents and Automated Reporting

CareInsights™ may use AI-based processing and automated agents to identify relevant clinical information and recommend or prepare reports.

Such functions may analyze:

• Physician-approved SOAP notes.
• Available patient history.
• Diagnostic findings.
• Medications.
• Symptoms and clinical observations.
• Orders and referrals.
• Prior clinical documentation, when available and authorized.

AI agents may recommend relevant reports based on the clinical information accessible to the platform.

Report recommendations do not constitute diagnoses, medical orders, or independent clinical decisions.

The absence of a recommended report does not establish that a particular clinical issue is absent or that further evaluation is unnecessary.

Healthcare professionals remain responsible for reviewing generated information and determining appropriate clinical actions.

The availability of specific agents, reports, and customization capabilities may vary by subscription or organizational agreement.

10. Clinical Documentation, Coding, and Revenue-Cycle Support

Cronic Care may generate documentation intended to assist with clinical coding, medical necessity, and revenue-cycle processes.

Such information is provided as decision-support and documentation assistance.

Cronic Care does not guarantee:

• Accuracy of suggested diagnosis or procedure codes.
• Eligibility for reimbursement.
• Acceptance of insurance claims.
• Compliance of any particular claim with payer policies.
• Approval of prior authorizations.
• Specific financial or reimbursement outcomes.

Healthcare organizations and their authorized professionals remain responsible for final coding decisions, claim submission, billing compliance, and payer requirements.

Cronic Care does not act as a payer or independently determine reimbursement eligibility.

11. Protected Health Information and HIPAA

Cronic Care recognizes the importance of protecting Protected Health Information (PHI) and electronic Protected Health Information (ePHI).

Where Cronic Care creates, receives, maintains, or transmits PHI on behalf of a HIPAA-covered healthcare organization, Cronic Care generally acts as a Business Associate under HIPAA.

Applicable HIPAA responsibilities are governed by federal law and relevant Business Associate Agreements.

Healthcare organizations are responsible for ensuring that PHI submitted to the Services is collected, accessed, used, and disclosed with appropriate legal authority.

Users must not submit patient information they are not authorized to process.

Cronic Care’s use and disclosure of PHI are subject to applicable legal and contractual limitations.

For additional information, please review:

• Privacy Policy.
• HIPAA & Patient Data Protection.
• Applicable Business Associate Agreement.

These Terms do not replace a required Business Associate Agreement.

12. Data Processing and Confidentiality

Cronic Care may process information necessary to deliver authorized Services, including patient encounters, transcriptions, clinical documentation, diagnostic information, and generated reports.

Processing activities may include:

• Receiving clinical information.
• Transcribing authorized encounters.
• Generating documentation.
• Storing and retrieving clinical information.
• Supporting physician review and approval.
• Preparing clinical intelligence reports.
• Maintaining application and workflow records.
• Supporting authorized communications and service operations.

Cronic Care and its authorized service providers must handle confidential information in accordance with applicable agreements and legal requirements.

Users must maintain the confidentiality of patient and organizational information accessed through the platform.

13. AI Model Training and Secondary Uses of Data

Patient information provided for clinical Services must be used only for purposes authorized by applicable law and governing agreements.

Use of identifiable PHI for unrelated model training, advertising, sale of patient information, or independent commercial development is not authorized by these Terms.

Any additional use of PHI requires an appropriate legal basis and any necessary contractual permissions or individual authorizations.

De-identification and subsequent use of information must comply with applicable HIPAA requirements and contractual restrictions.

Any specific commitments regarding model training, retention, or use by third-party AI providers must be established in applicable service agreements and privacy disclosures.

14. Data Ownership and Rights

As between Cronic Care and the healthcare organization, ownership and rights relating to patient records, submitted clinical information, and generated documentation are governed by applicable law and written agreements.

Cronic Care does not acquire ownership of a healthcare organization’s medical records merely because the information is processed through the Services.

Healthcare organizations retain the rights to use their clinical information and documentation as provided under applicable agreements.

Cronic Care retains ownership of its proprietary technology, including:

• Software and source code.
• AI workflows and processing methods.
• Platform architecture.
• Clinical intelligence agent configurations.
• Proprietary report templates and software components.
• Trademarks and branding.
• Technical documentation and related intellectual property.

Subject to applicable agreements, users receive a limited right to access and use the Services for authorized purposes.

15. Data Accuracy and Quality

Healthcare organizations and users are responsible for providing accurate, complete, and appropriately authorized information.

Cronic Care may process information as submitted without independently verifying its medical accuracy.

Incomplete, inaccurate, or outdated information may affect the quality of generated documentation and clinical intelligence.

Users must review and correct relevant information before relying on generated outputs.

Cronic Care is not responsible for independently establishing the accuracy of source clinical information provided by users or external systems.

16. Audio Recording and Clinical Transcription

Certain Cronic Care features support the recording or transcription of patient–physician encounters.

Healthcare organizations and users are responsible for complying with applicable recording, consent, privacy, and professional requirements.

Before recording an encounter, users must obtain any consent required by applicable law and organizational policy.

Users must not record conversations unlawfully or submit recordings they are not authorized to process.

Transcriptions may contain recognition errors caused by audio quality, background noise, overlapping speech, terminology, or other limitations.

Healthcare professionals must verify clinically relevant transcription content before relying on resulting documentation.

17. Third-Party Infrastructure and Service Providers

Cronic Care may use third-party infrastructure and technology providers to support its Services.

These may include:

• Cloud hosting and storage providers.
• Authentication services.
• Transcription services.
• AI processing providers.
• Communication and notification services.
• Security and monitoring technologies.

Cronic Care uses Amazon Web Services as part of its technology infrastructure.

Third-party services may have their own technical limitations, service conditions, and availability constraints.

Where required by HIPAA, applicable subcontractor Business Associate Agreements and safeguards must be maintained.

Cronic Care is responsible for its obligations under applicable agreements and law, including those relating to its service providers.

18. Electronic Medical Record Integration

Cronic Care is designed to operate alongside existing electronic medical record (EMR/EHR) systems.

Certain documentation may be made available through supported formats or optional integrations.

Unless expressly agreed otherwise, Cronic Care does not guarantee direct compatibility with every EMR/EHR system.

Healthcare organizations remain responsible for:

• Verifying information transferred into medical records.
• Maintaining the integrity of their official patient records.
• Ensuring appropriate access permissions.
• Confirming successful import or transfer.
• Following applicable medical record retention requirements.

Additional integration services may require separate agreements, permissions, fees, or technical configurations.

19. Subscriptions and Service Plans

Access to Cronic Care may be provided through subscription plans, enterprise agreements, or other authorized service arrangements.

Depending on the selected plan, available functionality may include:

Starter

AI-assisted clinical documentation with physician review and approval.

Professional

Physician documentation capabilities together with access to applicable AI agent recommendations and clinical intelligence reporting features.

Advanced

Expanded clinical intelligence capabilities, including applicable specialty-specific reports, advanced reporting, or authorized customization.

The specific features, limits, and entitlements of each plan are determined by the applicable published offering or written agreement.

Cronic Care may revise future plan offerings, subject to existing contractual commitments.

20. Complimentary Clinical Evaluations

Cronic Care may offer complimentary clinical evaluations to eligible healthcare organizations.

Evaluations may include:

• Limited numbers of participating providers.
• Defined encounter or usage limits.
• Guided onboarding.
• Clinical workflow assessment.
• Structured physician feedback.

Eligibility, duration, and available features are determined by the applicable evaluation offer or agreement.

Unless expressly stated otherwise, a complimentary evaluation does not obligate the healthcare organization to purchase a subscription.

Evaluation participants must comply with all applicable privacy, security, authorization, and clinical review requirements.

21. Fees, Billing, and Payment

Paid Services are subject to the fees and payment conditions established in the applicable order form, subscription agreement, or accepted service offering.

Such arrangements may specify:

• Subscription pricing.
• Billing frequency.
• Usage limits.
• Payment methods.
• Renewal terms.
• Cancellation conditions.
• Applicable taxes.
• Additional service fees.

Unless otherwise agreed, charges are not contingent on particular clinical, billing, or reimbursement outcomes.

Any changes to fees or subscription conditions will be governed by applicable agreements and legal requirements.

22. Acceptable Use

Users must use the Services lawfully, professionally, and only for authorized purposes.

Prohibited activities include:

• Accessing patient information without authorization.
• Sharing credentials with unauthorized individuals.
• Circumventing security controls.
• Attempting unauthorized access to accounts, systems, or data.
• Introducing malware or malicious code.
• Interfering with platform availability or performance.
• Misusing clinical information.
• Submitting unlawful or unauthorized recordings.
• Misrepresenting AI-generated content as independently verified.
• Using the Services for fraudulent billing or other unlawful activities.
• Attempting to extract confidential information belonging to other organizations.
• Reverse engineering proprietary software except as permitted by applicable law.
• Reselling or redistributing the Services without authorization.

Cronic Care may investigate suspected misuse and take appropriate action consistent with applicable law and agreements.

23. Security Responsibilities

Cronic Care and healthcare organizations share responsibilities for maintaining appropriate security.

Cronic Care is responsible for implementing and maintaining safeguards required by applicable law and its contractual obligations.

Healthcare organizations and users are responsible for securing their own accounts, devices, networks, and authorized access practices.

Users must promptly report suspected unauthorized access, security vulnerabilities, or inappropriate disclosures.

No internet-based service can guarantee absolute security.

Security controls must be maintained and evaluated in accordance with applicable legal requirements and operational risk.

24. Data Retention, Return, and Deletion

Cronic Care may retain information for periods necessary to provide Services, fulfill contractual obligations, maintain security, or comply with applicable law.

Different retention requirements may apply to:

• Encounter information.
• Audio recordings.
• Transcriptions.
• Generated documentation.
• Approved clinical records.
• Clinical intelligence reports.
• Audit logs.
• Account and billing records.

Retention and deletion obligations relating to PHI are governed by applicable Business Associate Agreements and legal requirements.

Upon termination, Cronic Care will handle PHI according to applicable contractual obligations, including return or destruction where required and feasible.

25. Clinical Research Use

ResearchInsights is intended to support authorized research documentation and related workflows.

Research organizations, investigators, and sponsors remain responsible for compliance with applicable research laws, regulations, protocols, and institutional requirements.

These may include:

• Institutional Review Board requirements.
• Research participant consent.
• HIPAA research authorizations.
• Applicable FDA requirements.
• Study protocol compliance.
• Good Clinical Practice requirements where applicable.

Cronic Care does not independently authorize clinical research or replace investigator oversight.

Research-generated outputs must be reviewed by appropriately authorized personnel.

26. Intellectual Property Rights

Cronic Care and its licensors retain all rights, title, and interest in their proprietary intellectual property.

This includes the Cronic Care name, CareInsights™, platform software, workflows, technical designs, documentation, trademarks, and related materials.

Except as expressly permitted, users may not reproduce, distribute, sublicense, modify, or commercially exploit proprietary platform components.

Nothing in these Terms transfers ownership of Cronic Care intellectual property to users or healthcare organizations.

27. Feedback and Suggestions

Users may provide feedback, ideas, or suggestions concerning the Services.

Unless otherwise agreed, Cronic Care may use general feedback to improve its products and services without compensation.

Feedback must not include PHI or confidential healthcare organization information unless its submission and use are expressly authorized.

Nothing in this section authorizes Cronic Care to use PHI in a manner inconsistent with HIPAA or applicable agreements.

28. Service Availability and Maintenance

Cronic Care seeks to provide reliable and accessible Services.

However, availability may be affected by:

• Scheduled maintenance.
• Software updates.
• Cloud infrastructure interruptions.
• Third-party service failures.
• Network outages.
• Cybersecurity incidents.
• Events outside reasonable operational control.

Specific uptime commitments, support obligations, or service-level remedies apply only where established in a separate written agreement.

Cronic Care may perform maintenance and security updates as reasonably necessary.

29. No Emergency Medical Services

Cronic Care is not an emergency medical response system.

The Services are not designed to provide emergency diagnosis, emergency dispatch, continuous patient monitoring, or real-time life-saving alerts.

Users must not rely on Cronic Care as the sole means of identifying or responding to urgent medical conditions.

Emergency medical situations must be managed through appropriate clinical procedures and emergency services.

30. Disclaimers and Warranties

To the extent permitted by applicable law, and except as expressly provided in a separate written agreement, the Services are provided on an “as available” basis without warranties beyond those that cannot lawfully be excluded.

Cronic Care does not warrant that:

• AI-generated outputs will always be accurate or complete.
• Every clinically relevant condition will be identified.
• Every recommended report will be appropriate.
• All documentation will meet payer requirements.
• Services will operate without interruption.
• All external integrations will be compatible.
• Use of the Services will produce particular clinical or financial results.

These disclaimers do not eliminate obligations imposed by applicable law, HIPAA, or binding contractual commitments.

31. Limitation of Liability

To the maximum extent permitted by applicable law, liability arising from or relating to the Services is subject to the limitations and exclusions established in applicable written agreements.

Where no separate agreement applies, any limitation of liability must be interpreted consistently with applicable law and may not exclude liability that cannot legally be limited.

Nothing in these Terms is intended to waive non-waivable rights or eliminate mandatory privacy, security, or other statutory obligations.

32. Indemnification

To the extent permitted by applicable law and any governing written agreement, users and healthcare organizations may be responsible for losses arising from their unlawful use of the Services, unauthorized submission or disclosure of information, or material violation of these Terms.

Any indemnification obligations, procedures, defenses, and limitations applicable to paid healthcare organization customers will be governed by their written agreements.

Nothing in this section transfers to a healthcare organization responsibility for Cronic Care’s own legal or contractual obligations.

33. Suspension and Termination

Cronic Care may suspend or terminate access when reasonably necessary because of:

• Material violations of these Terms.
• Unauthorized account access.
• Security threats.
• Fraudulent or unlawful activity.
• Nonpayment under applicable agreements.
• Termination of organizational authorization.
• Other grounds permitted by applicable contracts or law.

Where practicable and appropriate, Cronic Care may provide notice and an opportunity to resolve the issue.

Termination does not eliminate obligations relating to confidentiality, patient information, intellectual property, outstanding payments, or other provisions intended to survive termination.

34. Compliance With Applicable Laws

Users and healthcare organizations must comply with applicable federal, state, and local laws when using the Services.

Depending on the activities involved, relevant laws may include:

• HIPAA and its implementing regulations.
• Applicable state medical privacy laws.
• Professional licensing requirements.
• Medical record requirements.
• Patient consent and recording laws.
• Healthcare billing and fraud prevention laws.
• Applicable clinical research regulations.

Cronic Care is responsible for complying with laws applicable to its own operations and contractual role.

35. Changes to Services and Terms

Cronic Care may revise these Terms to reflect changes in:

• Platform functionality.
• Technology.
• Security practices.
• Business operations.
• Applicable laws and regulations.
• Contractual requirements.

Updated Terms will be published on the website with a revised effective date.

Where required by law or agreement, Cronic Care will provide appropriate notice or obtain necessary acceptance.

Material changes affecting existing contractual rights remain subject to applicable agreements.

36. Governing Law and Dispute Resolution

Unless otherwise provided in a separate written agreement, these Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute arising from these Terms will be addressed in accordance with applicable law and any governing contractual dispute-resolution provisions.

Nothing in these Terms limits rights or remedies that cannot lawfully be waived.

37. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the extent permitted by law.

The remaining provisions will continue in effect.

38. No Waiver

Failure by Cronic Care to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

Any waiver must be authorized and documented as required by applicable law or agreement.

39. Entire Agreement

These Terms, together with any applicable subscription agreements, service agreements, Business Associate Agreements, and incorporated policies, constitute the applicable contractual framework governing use of the Services.

Where a separate agreement establishes different or additional obligations, that agreement will control according to its terms.

40. Contact Information

For questions concerning these Terms of Use, account access, contractual arrangements, or the Services, contact:

Cronic Care, Inc.
Fresno, California, United States
Website: https://cronic.care
Email: privacy@cronic.care

For privacy and patient information inquiries, please refer to Cronic Care’s Privacy Policy and HIPAA & Patient Data Protection page.