1. Our Commitment to Accessibility

Cronic Care, Inc. (“Cronic Care,” “Company,” “we,” “us,” or “our”) is committed to improving digital accessibility and providing an inclusive experience for individuals who access our website, clinical technology platform, and related services.

We recognize that healthcare technology should be usable by people with diverse abilities, including physicians, healthcare professionals, clinic administrators, patients, and other authorized users.

Cronic Care develops an AI-Native Clinical Intelligence Platform designed to transform patient encounters and clinical information into physician-ready documentation and actionable clinical intelligence.

Our accessibility objective is to make relevant information, features, and workflows perceivable, operable, understandable, and robust for users with different accessibility needs.

Accessibility is an ongoing commitment that informs how Cronic Care evaluates, designs, develops, and improves its digital experiences.

This statement describes our accessibility objectives, the standards we seek to follow, known categories of potential limitations, and how users can report accessibility concerns.

2. Scope of This Policy

This Accessibility Statement applies, as relevant, to:

• The Cronic Care public website at https://cronic.care.
• Public informational pages and website navigation.
• Contact, inquiry, and clinical evaluation forms.
• Authorized provider and clinic account interfaces.
• Physician sign-in and authentication workflows.
• Clinical documentation review and approval pages.
• CareInsights™ clinical intelligence interfaces.
• Report recommendation and selection workflows.
• ResearchInsights documentation interfaces.
• Downloadable clinical and informational documents.
• Other digital interfaces operated or controlled by Cronic Care.

Third-party websites, applications, and services may be governed by their own accessibility policies and technical capabilities.

3. Accessibility Standards and Guidelines

Cronic Care uses the Web Content Accessibility Guidelines (WCAG) as a reference for evaluating and improving digital accessibility.

Our accessibility objective is to work toward alignment with WCAG 2.2 Level AA, where applicable and technically feasible.

WCAG provides guidance organized around four foundational principles:

• Perceivable: Information and user interface components should be presented in ways users can perceive.
• Operable: Navigation and interactive components should be usable through appropriate input methods.
• Understandable: Information and interface behavior should be clear and predictable.
• Robust: Content should support compatibility with appropriate browsers, devices, and assistive technologies.

Reference to WCAG does not constitute a representation that every Cronic Care page or feature has been independently audited or certified as conformant.

4. Accessibility and Healthcare Technology

Cronic Care recognizes that accessibility is particularly important in healthcare environments.

Healthcare professionals may interact with clinical technology during time-sensitive workflows, and users may have visual, hearing, motor, cognitive, or other accessibility needs.

Our accessibility objectives include reducing unnecessary interaction barriers, supporting readable clinical information, and enabling authorized users to complete essential tasks.

Accessibility considerations may differ across public website content, clinical interfaces, and generated documents.

5. Website Navigation and Structure

Cronic Care seeks to support understandable website navigation and content organization.

Accessibility considerations include:

• Clear page titles and headings.
• Consistent navigation structures.
• Descriptive links.
• Logical content organization.
• Readable text and spacing.
• Appropriate identification of interactive elements.
• Avoidance of unnecessary navigation complexity.

Website features may evolve as the platform and its content are updated.

6. Keyboard Accessibility

Cronic Care aims to support keyboard access to relevant website and application functions.

Accessibility considerations include:

• Navigating links and controls using a keyboard.
• Providing a visible keyboard focus indicator.
• Supporting logical focus order.
• Avoiding unnecessary keyboard traps.
• Making important controls accessible without requiring a mouse.

Some interfaces may require further evaluation or improvement to meet these objectives consistently.

7. Screen Reader Compatibility

Cronic Care seeks to improve compatibility with commonly used screen readers and assistive technologies.

Relevant design considerations include:

• Meaningful page headings.
• Appropriate labels for form fields.
• Descriptive button names.
• Accessible error messages.
• Semantic content structure.
• Meaningful alternatives for non-text content.
• Appropriate identification of dynamic interface changes.

Compatibility may vary by browser, operating system, assistive technology, and feature.

8. Visual Accessibility

Cronic Care recognizes the importance of readable visual presentation.

Our accessibility objectives include:

• Sufficient text and interface contrast.
• Readable font sizes.
• Clear distinction between headings and body text.
• Appropriate spacing.
• Avoiding reliance on color alone to communicate essential information.
• Supporting browser zoom and text resizing where feasible.

Certain content or third-party components may not yet meet every accessibility objective.

9. Mobile and Responsive Accessibility

Cronic Care seeks to provide accessible experiences across supported desktop, tablet, and mobile devices.

Mobile accessibility considerations include:

• Responsive page layouts.
• Readable text on smaller screens.
• Appropriate spacing between interactive controls.
• Touch-friendly buttons and links.
• Reduced unnecessary horizontal scrolling.
• Clear navigation menus.
• Compatibility with device accessibility settings where supported.

Some clinical workflows may be better suited to larger displays due to their complexity.

10. Forms and User Input

Cronic Care may provide forms for inquiries, clinical evaluations, account administration, and other authorized purposes.

We seek to improve form accessibility through:

• Clear field labels.
• Understandable instructions.
• Identification of required fields.
• Descriptive validation messages.
• Logical keyboard navigation.
• Appropriate grouping of related fields.
• Clear submission feedback.

Users encountering barriers when completing forms may contact Cronic Care for assistance.

11. Physician Authentication and Sign-In

Cronic Care provides restricted access to certain clinical functions.

Authentication workflows may involve usernames, passwords, verification processes, and third-party identity services.

Cronic Care seeks to support accessible authentication experiences while maintaining appropriate security safeguards.

Accessibility considerations include understandable instructions, clear error messages, keyboard accessibility, and compatibility with assistive technologies where supported.

Authentication security requirements may limit certain alternative access methods.

12. Clinical Documentation Accessibility

Cronic Care generates physician-ready clinical documentation, including SOAP notes, Assessment & Plan information, and other clinical outputs.

We recognize the importance of presenting clinical information in a readable and understandable format.

Accessibility considerations may include:

• Clear clinical section headings.
• Logical document organization.
• Readable text.
• Consistent formatting.
• Appropriate spacing.
• Distinction between draft and approved documentation.
• Clear identification of review and approval actions.

Clinical accuracy and physician oversight remain separate requirements from digital accessibility.

13. Physician Review, Editing, and Approval

Cronic Care’s clinical documentation workflows may allow authorized physicians to review, edit, and approve AI-generated documentation.

Accessibility objectives include making essential actions understandable and appropriately identifiable.

These actions may include:

• Reviewing documentation.
• Entering editing mode.
• Saving changes.
• Canceling edits.
• Approving documentation.
• Identifying approval status.
• Viewing relevant workflow messages.

Cronic Care seeks to reduce barriers that could interfere with authorized users’ ability to review documentation carefully.

Accessibility improvements must preserve clinical safety and authentication requirements.

14. CareInsights™ Accessibility

CareInsights™ supports clinical intelligence workflows and reporting.

Relevant interfaces may include:

• Clinical context information.
• AI-generated report recommendations.
• Report selection.
• Report status information.
• Clinical intelligence outputs.
• Follow-up and care-related information.

Cronic Care seeks to present these elements using clear labels, understandable structure, and readable formatting.

Complex clinical content may require additional accessibility accommodations or alternative presentation formats.

15. AI Agents and Automated Workflows

Cronic Care may use AI agents to analyze authorized clinical information and recommend relevant documentation or reports.

Accessibility considerations include:

• Clear identification of AI-generated information.
• Understandable report descriptions.
• Distinguishable workflow status.
• Meaningful action labels.
• Appropriate presentation of recommendations.
• Clear identification of actions requiring physician review.

AI-generated recommendations are not substitutes for professional clinical judgment.

16. AI-Generated Content and Accessibility

AI-generated content may not always be optimally structured for accessibility.

Potential limitations may include:

• Complex medical terminology.
• Inconsistent document structure.
• Long narrative passages.
• Tables that are difficult to navigate.
• Abbreviations without explanation.
• Formatting that does not translate consistently across assistive technologies.

Cronic Care seeks to improve the readability and structure of generated outputs.

Authorized healthcare professionals remain responsible for reviewing clinical content for accuracy, completeness, and suitability for its intended use.

17. Downloadable Documents and Reports

Cronic Care may provide downloadable documents, including PDF files and other supported formats.

Accessibility of downloadable documents may depend on how they are generated and the capabilities of the software used to open them.

Our accessibility objectives include improving:

• Logical reading order.
• Document headings.
• Readable text.
• Appropriate table structure.
• Descriptive document titles.
• Compatibility with assistive technologies.

Not all historical or automatically generated documents may meet these objectives.

Users who experience difficulty accessing a document may request assistance or an alternative format, where available and appropriate.

18. Patient-Friendly Reports

Cronic Care may generate patient-friendly clinical information for authorized healthcare workflows.

We recognize that patients may have different literacy, language, visual, cognitive, and accessibility needs.

Accessibility considerations may include:

• Clear organization.
• Readable formatting.
• Understandable explanations.
• Appropriate use of medical terminology.
• Identification of relevant follow-up information.

Patient-facing clinical information should be reviewed by the responsible healthcare professional before use where required by the applicable workflow.

Cronic Care does not guarantee that automatically generated content will be suitable for every patient’s individual accessibility or communication needs.

19. Multimedia and Audio Content

Cronic Care may provide audio, video, demonstrations, or other multimedia content.

Accessibility objectives may include:

• Captions for relevant video content.
• Transcripts for appropriate audio content.
• Clear playback controls.
• Avoidance of unnecessary autoplay.
• Accessible alternatives for essential multimedia information.

Availability of these features may vary by content type and platform.

20. Clinical Audio Recording and Transcription

Clinical audio recording and transcription are components of certain Cronic Care workflows.

These technologies are intended to support clinical documentation processing.

They are not necessarily designed to function as real-time accessibility services, communication aids, or certified assistive transcription systems.

Transcription accuracy may vary due to audio quality, speech patterns, background noise, terminology, and other factors.

Healthcare organizations remain responsible for providing legally required communication accommodations to patients and other individuals.

21. Cognitive Accessibility and Clarity

Cronic Care seeks to reduce unnecessary complexity in its digital experiences.

Accessibility considerations include:

• Clear instructions.
• Predictable navigation.
• Consistent terminology.
• Understandable error messages.
• Logical workflow sequences.
• Reduced unnecessary distractions.
• Clear confirmation of important actions.

Clinical interfaces may contain specialized terminology necessary for professional healthcare use.

22. Color, Contrast, and Visual Indicators

Cronic Care aims to use visual presentation that supports readability.

Important information should not depend solely on color where an additional indicator is appropriate.

Examples include:

• Status labels.
• Error messages.
• Required-field indicators.
• Approval states.
• Warning messages.
• Workflow completion indicators.

Contrast and visual clarity should be considered when designing or updating interfaces.

23. Motion, Animation, and Interactive Elements

Cronic Care seeks to avoid unnecessary visual effects that may interfere with accessibility.

Accessibility considerations include:

• Limiting distracting motion.
• Avoiding unnecessary flashing content.
• Providing appropriate controls for interactive elements.
• Supporting predictable interface behavior.
• Respecting reduced-motion preferences where feasible.

Some third-party or legacy website components may have different capabilities.

24. Browser and Device Compatibility

Cronic Care aims to support its website and platform through commonly used modern browsers and devices.

Accessibility behavior may vary depending on:

• Browser version.
• Operating system.
• Device type.
• Screen size.
• Assistive technology.
• Security settings.
• Third-party services.

Cronic Care does not guarantee identical accessibility behavior across all combinations of technologies.

25. Third-Party Technologies

Cronic Care uses third-party technologies and service providers to support website functionality, authentication, cloud infrastructure, and clinical processing.

Some interfaces or features may be provided or influenced by third parties.

Examples may include:

• Authentication services.
• Embedded forms.
• Website plugins.
• Document viewers.
• External links.
• Video platforms.
• Other integrated services.

Cronic Care may not control every aspect of third-party accessibility.

Where appropriate, accessibility concerns involving third-party components may be evaluated with the relevant provider.

26. Website Plugins and Content Management Systems

The Cronic Care public website may use a content management system, themes, plugins, and custom interface components.

Accessibility can be affected by the design and configuration of these technologies.

Cronic Care seeks to consider accessibility when introducing or modifying website functionality.

Updates to themes, plugins, and other components may create new accessibility issues requiring review.

27. ResearchInsights Accessibility

ResearchInsights may support authorized clinical research documentation.

Accessibility considerations may include:

• Readable research documentation.
• Clear workflow instructions.
• Structured forms.
• Appropriate labels.
• Understandable status messages.
• Accessible report presentation where feasible.

Research sponsors, investigators, and healthcare organizations remain responsible for their own applicable accessibility and participant accommodation obligations.

28. Accessibility for Healthcare Organizations

Healthcare organizations may have independent obligations under applicable disability rights, healthcare, and accessibility laws.

Cronic Care’s accessibility efforts do not replace a healthcare organization’s responsibility to provide appropriate accommodations and accessible healthcare services.

Organizations should evaluate whether Cronic Care’s functionality meets their specific operational and accessibility requirements.

Where accessibility is essential to a clinical workflow, organizations should identify and address relevant limitations before relying on that workflow.

29. Accessibility Testing and Evaluation

Cronic Care recognizes the value of evaluating digital accessibility.

Evaluation methods may include, where implemented:

• Automated accessibility testing.
• Manual interface review.
• Keyboard navigation testing.
• Screen reader testing.
• Color contrast evaluation.
• Mobile usability review.
• Form accessibility assessment.
• Document accessibility review.
• User feedback.

The extent and frequency of testing may vary.

This statement does not represent that Cronic Care has completed a comprehensive third-party accessibility audit.

30. Known and Potential Accessibility Limitations

Some Cronic Care content or functionality may not yet meet all accessibility objectives.

Potential areas requiring further evaluation include:

• Legacy website components.
• Third-party authentication interfaces.
• Embedded forms.
• Automatically generated PDF documents.
• Complex clinical tables.
• Dynamic clinical review interfaces.
• AI-generated report formatting.
• Mobile navigation.
• Third-party plugins.
• Certain interactive controls.

This list identifies potential categories of concern and does not constitute a verified inventory of existing accessibility defects.

Cronic Care intends to evaluate reported barriers and prioritize improvements according to their impact, feasibility, and relevance to essential workflows.

31. Alternative Access and Reasonable Assistance

Users who cannot access particular information or functionality may contact Cronic Care to request assistance.

Depending on the request, available resources, security requirements, and technical capabilities, assistance may include:

• Providing information in another available format.
• Explaining website content.
• Assisting with an inquiry or administrative process.
• Identifying an alternative communication method.
• Reviewing a reported interface barrier.
• Coordinating with the relevant healthcare organization.

Requests involving PHI or restricted clinical functionality require appropriate identity verification, authorization, and secure communication.

Cronic Care cannot guarantee that every requested accommodation or format will be available.

32. Reporting Accessibility Barriers

Cronic Care welcomes reports of accessibility concerns affecting its website or platform.

When submitting a report, users are encouraged to provide:

• The affected webpage or feature.
• A description of the accessibility difficulty.
• The device and browser used, if known.
• The assistive technology involved, if applicable.
• The action the user was attempting.
• The preferred method of contact.

Users should avoid including patient-identifiable information or PHI in ordinary website feedback or unsecured email.

Clinical information should be communicated only through appropriately authorized and secured channels.

33. Accessibility Feedback and Response

Cronic Care intends to review accessibility feedback and assess reported concerns.

Where appropriate, the review may consider:

• The severity of the barrier.
• Whether an essential function is affected.
• The number and types of users potentially affected.
• Available technical solutions.
• Security and clinical workflow requirements.
• The feasibility of alternative access.

Resolution times may vary depending on complexity and available resources.

Submitting feedback does not guarantee that a particular feature or requested change will be implemented.

34. Accessibility and Clinical Safety

Accessibility improvements must be considered alongside clinical safety, privacy, and security requirements.

For example, a change to an approval workflow should not remove essential physician review safeguards.

Similarly, alternative access arrangements must not permit unauthorized disclosure of patient information.

Cronic Care seeks to support accessible clinical workflows while preserving physician oversight, appropriate authorization, and protection of sensitive information.

35. Applicable Accessibility Laws

Depending on the circumstances, accessibility requirements may arise under applicable federal, state, or other laws.

These may include, where applicable:

• The Americans with Disabilities Act (ADA).
• Section 504 of the Rehabilitation Act.
• Section 508 of the Rehabilitation Act, where applicable.
• California disability rights laws.
• Other applicable digital accessibility requirements.

The application of particular laws depends on the nature of the service, the organization, and the relevant legal circumstances.

Publication of this statement does not establish that Cronic Care has been independently certified as compliant with any particular accessibility law or technical standard.

36. Continuous Improvement

Accessibility is an ongoing process.

Cronic Care seeks to consider accessibility as its platform evolves, including changes to:

• Website content.
• Clinical documentation workflows.
• Physician review interfaces.
• AI agent capabilities.
• Clinical intelligence reporting.
• Account administration.
• Mobile presentation.
• Downloadable documents.
• Third-party integrations.

Priorities may be informed by user feedback, operational requirements, technical assessments, and applicable legal obligations.

37. Changes to This Statement

Cronic Care may update this Accessibility Statement to reflect changes in its website, platform, accessibility practices, applicable standards, or legal requirements.

Updates will be published on this page with a revised effective date.

38. Relationship to Other Policies

This Accessibility Statement supplements Cronic Care’s:

• Privacy Policy.
• Cookie Policy.
• Terms of Use.
• HIPAA & Patient Data Protection Policy.
• AI Transparency & Clinical Responsibility Policy.
• Data Retention & Deletion Policy.
• Applicable customer agreements.

Nothing in this statement modifies applicable legal rights or contractual obligations.

39. Accessibility Contact Information

For accessibility questions, feedback, or requests for assistance, contact:

Cronic Care, Inc.
Fresno, California, United States
Website: https://cronic.care
Accessibility Email: privacy@cronic.care

When contacting us, please describe the issue and provide the relevant webpage or feature when possible.

Please do not send patient-identifiable information or PHI through unsecured email.